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March 24, 2021
Question

download any apps

  • March 24, 2021
  • 1 reply
  • 160 views

OK I am having issues with Adobe! I can not download/open any of the apps ! I used most of the Apps last semester & now I need the apps but I do not have any idea how to open the apps ! When I attempt to download the Apps they usually get stuck around 8% ! HELP PLEASE

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    1 reply

    kglad
    Community Expert
    Community Expert
    March 24, 2021

    make sure your computer meets specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

     

    then if it does, open the cc desktop app and click help > check for updates.

     

    if that doesn't solve the problem:

     

    reset the cc app:

    to reset the cc desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall/reinstall per the above link

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    repair all ms visual c++ versions that can be repaired.
    update your ms visual c++, if it can be updated
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
    if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
    use the desktop app to install your cc programs/trials