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J
jugillies
Participant
May 24, 2012
Question

Download Assistant won't download

  • May 24, 2012
  • 1 reply
  • 424 views

The Download Assistant won't download. I double click on the dmg file on my desktop and the program appears to download but nothing happens after the status bar completes. There is no error message. This is not a firewall or cache issue. I am trying to install the Photoshop Elements 10 trial on my MAC OS X using Safari. Please help resolve this issue.

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
May 24, 2012

Does the Adobe Download Manager indicate that the download is complete?  Do you receive any errors when trying to open the DMG?  Have you checked to see if the disk image has mounted?  Are you able to see your hard drive listed on your desktop?  Finally have you tried checking the sidebar in your Finder window to see if the disk image is listed as mounted there?

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