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Participant
May 7, 2021
Question

Download button dosen't work

  • May 7, 2021
  • 1 reply
  • 307 views

I have Creative cloud on my Windows 10 x64, and I want to download Photoshop but the button do not respond to my clicks. Any ideas/suggestions?

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1 reply

AxelMatt
Community Expert
Community Expert
May 7, 2021

Try to sign out in the Creative Cloud desktop client and then sign in again.

If this doesn't help to to restart your PC. Please make a cold boot.

If this doesn't help try to deinstall the Creative desktop client and reinstall it.

  • Uninstall the Creative Cloud desktop app using the Creative Cloud desktop app uninstaller.
  • Sign in to the Creative Cloud website to begin downloading the Creative Cloud desktop app.
  • Double-click the downloaded file to begin installation:
    macOS: Creative_Cloud_Installer.dmg
    Windows: Creative_Cloud_Set-Up.exe
  • Follow the onscreen instructions to complete your installation.
  • Launch the Creative Cloud desktop app.
 
 
 
 
My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI