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Question

Download button dosen't work

Forum|Forum|4 years ago
May 7, 2021
1 reply
307 views

I have Creative cloud on my Windows 10 x64, and I want to download Photoshop but the button do not respond to my clicks. Any ideas/suggestions?

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Community Expert

Community Expert

Try to sign out in the Creative Cloud desktop client and then sign in again.

If this doesn't help to to restart your PC. Please make a cold boot.

If this doesn't help try to deinstall the Creative desktop client and reinstall it.

Uninstall the Creative Cloud desktop app using the Creative Cloud desktop app uninstaller.
Sign in to the Creative Cloud website to begin downloading the Creative Cloud desktop app.
Double-click the downloaded file to begin installation:
macOS: Creative_Cloud_Installer.dmg
Windows: Creative_Cloud_Set-Up.exe
Follow the onscreen instructions to complete your installation.
Launch the Creative Cloud desktop app.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI