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Aerobatic36
Participant
November 11, 2019
Question

Download Creative Cloud Problem

  • November 11, 2019
  • 1 reply
  • 379 views

Dear All,

 

I install OS Catalin 10.15.1 on my Mac Book, I'm not able to download creative cloud. 
The download process is blocked at 21,5% 
I need help, because I need to work on Indesign and Photoshop as soon as possible.

Thanks for your help and support 

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    November 11, 2019

    Aerobatic36, sorry you are facing installation errors while updating the Adobe Creative Cloud desktop application.  Please download and run the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.  If you continue to face errors then please implement the solutions listed in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html.

    A
    Aerobatic36Author
    Participant
    November 11, 2019

    I'm totally blocked because the installation of CC Cleaner Tool is also blocked by the new version of OS CATALINA : They said that the software must be update and to contact the developper... (screen copy attached). 
    I don't understand that a great brand as Adobe can have this kind of problem after an update of OS.
    I'm waiting for your help. 

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    November 11, 2019

    Thanks. Aerobatic36 for the screenshot.  That error message is occurring due to Gatekeeper for macOS.  Please see https://support.apple.com/en-us/HT202491 for information on how you can open applications that were not downloaded through the Apple App Store.

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