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Cnunheimer4
Participant
May 1, 2020
Question

Download didn't work and now I'm paying for an application I can't even use!

  • May 1, 2020
  • 2 replies
  • 610 views

I downloaded the InDesign app and the download worked for 5 minutes then dissapeared. I am still paying for the subscription because the ealry term fee is twice the amount to terminate! I can't get a hold of anyone to help fix! All I want is to be able to use the app to do my work from home. 

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 2, 2020

Meanwhile, please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud+ all other apps you intend to use.  If necessary, upgrade your OS.  Win8, 8.1 & macOS El Capitan are not supported.
https://helpx.adobe.com/creative-cloud/system-requirements.html

https://helpx.adobe.com/indesign/system-requirements.html

 

Nancy O'Shea— Product User & Community Expert
S
Community Manager
SuJoshiCommunity Manager
Community Manager
May 1, 2020

You can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

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