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crystalc62062623
Participant
December 14, 2015
Question

Download Error

  • December 14, 2015
  • 1 reply
  • 349 views

I've uninstalled and re-downloaded creative cloud multiple times!! It still says download error and please contact customer support every time. Before, when I tried to open illustrator it would say error: 16.

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    1 reply

    Kanikas
    Kanikas
    Legend
    December 14, 2015

    Hi,

    Kindly Refer:-

    Creative Cloud Help | Download Error in Apps tab of Creative Cloud Desktop Application

    Re: Creative Cloud "Download Error" message

    Error downloading, installing, or updating Adobe Creative Cloud apps

    C
    crystalc62062623Author
    Participant
    December 14, 2015

    Hi,

    One of the links you provided gave me an answer to my solution.

    However, I tried deleting the AAM update and OOBE files but my computer keeps saying the action can't be completed because the folder or a file in it is open in another program. I've already closed Adobe Creative Cloud and no other programs are open.

    Kanikas
    Kanikas
    Legend
    December 14, 2015

    kindly exit all the processes from task manager (windows) // activity monitor (mac)

    • Creative Cloud.
    • Adobe CEF Helper.
    • Adobe Desktop Service.
    • AdobeIPCBroker.
    • Adobe Installer.
    • AdobeUpdateService.
    • AdobeServiceInstaller.
    • CreativeCloud(URIHandler).
    • AAM Updates Notifier.
    • CCLibrary.
    • node.
    • CoreSync.
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