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A
Autumnspear
Participant
April 28, 2014
Answered

Download error

  • April 28, 2014
  • 1 reply
  • 1892 views

Hey team. i keep getting a download error in the apps tab of the creative cloud program on my mac.

Any idea how to fix it?

    This topic has been closed for replies.
    Correct answer leo.r

    Leo please contact our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.  I would recommend also referencing this discussion with the member of our support team.


    Thanks Jeff,

    As you suggested, I contacted support a few days ago and the issue was quickly resolved.

    The solution was to go to Application Support/Adobe folder in both user's and computer Libraries and disable the following folders (by adding "old" to their names - or I guess they could be just deleted):

    AAMUpdater

    OOBE

    Creative Cloud desktop then recreates those folders and the problem goes away.

    Would be nice if Adobe listed this simple solution on their support pages.

    It also makes me believe that I was correct and that the solutions listed on Adobe support pages are NOT applicable to the issue discussed here - but only to the errors explicitly listed on those pages.

    I also have to say that support via the Chat feature was very fast, professional and effective.

    Thanks,

    Leo

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 28, 2014

    sign out and then back in to your cc app.

    if that fails follow solution 2, http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

    A
    AutumnspearAuthor
    Participant
    April 28, 2014

    hey kglad. i tried solution 2 and also the 3rd one two but its still not working.

    here is a picture of the error

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 28, 2014

    here's how to attach a screenshot, http://forums.adobe.com/message/4209263#4209263

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