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VirtualLight
Participant
March 25, 2013
Question

Download Error

  • March 25, 2013
  • 2 replies
  • 288 views

I have tried to Download Edge and a couple fo other apps but they download and then fail to install asking me to contact customer support - what is happening, everyhting else seems ot be working fine.

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2 replies

PrintFusion45
PrintFusion45
Participating Frequently
March 25, 2013

Which couple of apps along with Edge isn't downloading or installing? Were there trial versions of those apps installed on your computer prior to your movement into Creative Cloud? You can PM me the installation log that you can find depending on your OS: for Mac: /Users/[username]/Library/Logs/ and for Win: C:/Program Files(x86)/Common Files/Adobe Installers/. The log file name will consist of the latest date and timestamp. Collect that and PM me for further discussion.

Mylenium
Mylenium
Legend
March 25, 2013

We can't know. You're not providing any system info, exact error messages or other details.

Mylenium

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