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AtomicEDM
Inspiring
June 15, 2017
Answered

Download Error - Administrator privileges are required to install when viewing the apps tab

  • June 15, 2017
  • 2 replies
  • 15794 views

This has been happening for the past couple days and I can't figure out why. Whenever I go to the "Apps" tab in Creative Cloud it gives me this page http://prntscr.com/fjww94

Any help would be appreciated

This topic has been closed for replies.
Correct answer AtomicEDM

It just fixed itself after a couple days. If anybody else is having this problem and it doesn't fix itself I'd recommend just contacting support as mentioned above

2 replies

AtomicEDM
AtomicEDMAuthorCorrect answer
Inspiring
June 25, 2017

It just fixed itself after a couple days. If anybody else is having this problem and it doesn't fix itself I'd recommend just contacting support as mentioned above

kglad
Community Expert
Community Expert
June 15, 2017
AtomicEDM
AtomicEDMAuthor
Inspiring
June 15, 2017

I just followed all the steps in that guide and it's still giving me the error. Restarted my PC, cleared temp files and tried it again and same thing.

kglad
Community Expert
Community Expert
June 15, 2017

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials