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akkigeek
akkigeek
Participant
September 20, 2018
Answered

Download Error - Code 119

  • September 20, 2018
  • 1 reply
  • 14152 views

I am using windows 10 pro - 64 bit - Intel I7.

I was trying to install Adobe XD. But it get stuck on 2% and an error pops out.

I did google about this error code. I came to know this is some kind of network issue. But I have a strong internet connection.

And my firewall is also off.

Any help. trying for last one week.

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Thanks for reply, @Jeff

    I am installing Adobe XD at my home computer.

    You provided me a link which I was already tried and I put screenshot of those in above replies.

    I contacted your customer care. They was like, gave the same link and they want me to accept that there is issue with my internet only.

    you can see the above screenshots, I have awesome speed of internet connection and firewall is off.


    Thanks for the update, Akkigeek.  I would recommend you try an alternate Internet connection to see if you continue to receive Error 119.  If the server continues to fail to respond on an alternative network, then please review all installed software which can affect the computers ability to connect to the Internet.  You may want to temporarily disable or remove any software to verify if it is changing the ability of the computer to reach the servers listed in Adobe Creative Cloud Network Endpoints .

    1 reply

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    September 25, 2018

    Hi Akkigeek,

    Sorry for the inconvenience that it has caused to you and thanks for sharing the screenshot. As per the screenshot, there could be an issue with the connectivity, please try the steps mentioned in this link: - Resolve connection errors with Adobe Creative Cloud and Creative Suite applications. This might help you to get through error 119.

    Please update this discussion in case you need further assistance.

    Thanks,

    Atul_Saini

      akkigeek
      akkigeekAuthor
      Participant
      September 25, 2018

      Thanks for your valuable reply. I followed the link you have given to me to check for connectivity problems (Resolve connection errors with Adobe Creative Cloud and Creative Suite applications )

      Above mentioned link has some steps to follow. Following are the points:

      1. To determine if you have access to the Adobe activation servers, click this link.

      This works fine in my case.

      2. Start an Internet browser and open one of the following links, depending on the version of your product:

      When I clicked this link, the following things I got

      3. Reset the hosts file on Windows

      I do not have any extra entry in my host file.

      4. Make sure that you can access secure sites.

      Website is opening gud with my login

      Download the Limited Access Repair tool:

      Tried the above link too.

      Nothing is working...

      Atul_Saini
      Community Manager
      Atul_SainiCommunity Manager
      Community Manager
      September 26, 2018

      Sorry that it didn't work out for you Akkigeek, moving this discussion to Creative Cloud Download & Install forum for further assistance.

      As you have already tried the basic steps, you may also contact our support team using this link: - Contact Customer Care for 1:1 support, just in case of any delay or if you are in a rush.

      Thanks,

      Atul_Saini

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