Skip to main content
O
Olwog51
Participant
April 24, 2014
Question

Download Error - contact customer support

  • April 24, 2014
  • 3 replies
  • 391 views

I'm getting the following error - any ideas what to do please?

Regards

George

This topic has been closed for replies.

3 replies

Sumit Singh7733893
Sumit Singh7733893
Participating Frequently
June 23, 2014

Hi Olwog51,

Please refer the solution given in the following user thread.

Creative Cloud - Download error - stubborn error

Hope this helps.

Thanks,

Sumit Singh

S
Stephanie McCann
Participant
April 24, 2014

Adobe Live Chat resolved it for me, it was an issue of permissions. Finder > Go > Go to folder >~/Library > Application Support > Adobe. Right click Adobe and choose Get Info. Change all Sharing & Permissions to "Read and Write". Hope that helps someone else! FYI, they didn't need any system info from me to answer the question.

    O
    Olwog51Author
    Participant
    June 22, 2014

    Thank you Stephanie, I'm sorry I didn't acknowledge your help first time but it worked and I'm really grateful. I did get the problem again on the latest update and had to disable Sophos Anti-Virus until the update was complete. Hope this helps others. Kind regards, George

    Mylenium
    Mylenium
    Legend
    April 24, 2014

    You have not provided any system info or otehr technical details liek what Internet connectio, so this is totalyl useless.

    Mylenium

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices