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N
nydownes
Participating Frequently
March 3, 2014
Question

Download Error. Press retry or contact customer support.

  • March 3, 2014
  • 1 reply
  • 649 views

There is not  "retry" button.  A "reload" is available, but it does nothing.

I am a new customer and have not downloaded anything from Creative Cloud yet.

I am a MAC 10.8.4 user.  Any help would be appreciated.

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 3, 2014

Nydownes are you on a managed network?  If not then please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for common causes to the difficulties which you are currently facing.

N
nydownesAuthor
Participating Frequently
March 3, 2014

Thanks for the link.  I went there and followed all the steps, but to no avail.  Everything is on the up and up!

Any other possibilities?

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 4, 2014

Nydownes then please try an alternate Internet.  It is likely you are facing stability issues with your current connection which are causing your current errors.  Try a wired connection if you are on wireless.  If you are on a wired connection then please try a different cable.

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