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CircleMarketing
Participating Frequently
November 7, 2013
Question

Download Error when updating Cloud Programs

  • November 7, 2013
  • 1 reply
  • 1307 views

I received two "Update Failed: Download error. Please contact customer support." error messages. That's it. Just a link to some random generic page. Nothing I have found has helped me, and since I can't contact Adobe directly easily to just get a simple answer.

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1 reply

iAnkitkhurana
Adobe Employee
iAnkitkhurana
Adobe Employee
November 7, 2013

Hi CircleMarketing,

Check this thread and see it this can be of any help: http://forums.adobe.com/message/5109299#5109299#5109299

Let us know in case of any concerns.

-Ankit

C
CircleMarketingAuthor
Participating Frequently
November 7, 2013

Thank you for the reply, Ankit, but that didn't help one bit. You gave me a link to an article that gave a link to a random page which had nothing to do with my Download error issue.

Do you know any actionable steps to take? Pictures rap,ready did searches in support and haven't found an answer, which is why I posted this. Please let me know if there's some thing I can DO to get this fixed.

Thanks again,

Louis

C
CircleMarketingAuthor
Participating Frequently
November 7, 2013

Sorry for the typos. I'm on an iPad and Adobe.com won't let me edit my post because I'm in an iPad.

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