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A
akashr55695499
Participant
October 25, 2015
Answered

download error while installing illustrator on cc desktop app error code 117

  • October 25, 2015
  • 2 replies
  • 9288 views

I downloaded adobe muse and edge animate on cc app  , but when i download the photoshop , illustrator , indesign apps i get download error , on photoshop error code 60 (i 'have tried downloading the trial version also ), on illustrator i get error code 117 . i ' m using macbook pro elcapitan

This topic has been closed for replies.
Correct answer Govardhan.V

these links does'nt work it says Access denied


Step 1)

Click on the below link , Sign In and open Photoshop Elements download link.

Do not close the page , simply keep it open.

https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements

Note: *If we do not keep the Photoshop elements page , we'll get Access Denied error message while downloading direct installer file.

Then click on below link and download direct Installer file  mentioned in step 2.

Step 2)


http://trials3.adobe.com/AdobeProducts/ILST/19/osx10-64/Illustrator_19_LS20.dmg

2 replies

E
emre_can_eskici
Participant
April 16, 2016

1 ) when i tried to download and install the adobe acrobat reader dc from web, the creative cloud desktop app seemed able to download and install and also update my applications. so maybe this can be a trick guys.

i recommend you to do not close the acrobat reader setup window even if it has finished installing.

2 ) After changing to google dns it also helped cc desktop app to work

3 ) also as Brucgovn​ mention i kept that url open too

Click on the below link , Sign In and open Photoshop Elements download link.

Do not close the page , simply keep it open.

https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements​

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 25, 2015

    First, see if the Mac 10.11.1 bug fix update will help you

    -some discussion of 10.11.1 https://forums.adobe.com/thread/1986008

    There are known problems with Mac 10.11 El Capitan... that may be one of them

    See reply #5 in https://forums.adobe.com/thread/1965850 for several solution links

    -the first link in that reply is a possible solution to install problems

    -there is also a link about video display problems in Premiere Pro

    -and several other programs... PLUS Microsoft Office also has problems

    A
    akashr55695499Author
    Participant
    October 25, 2015

    that was fast but the problem still persists ,

       - i've updated to el capitan 10.11.1

      - updated java

      - applied the cleaner tool

      - deleted cc folders manually from application folder

    - reinstalled cc app

        

          but the errors are same fatal error 117 for illustrator , error code 60 for photoshop ......  even though i've a paid subsciption , should i install windows 10 or something ?

    Govardhan.V
    Govardhan.V
    Participating Frequently
    October 25, 2015

    If possible , please post screenshot of error.

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