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Tim5FBC
Participant
December 14, 2020
Question

download failed

  • December 14, 2020
  • 1 reply
  • 146 views

tried to download Adobe Acrobat DC and it says install failed.   It said that I dont have the space to download and i tried to load on a different drive and it wouldnt .  I have 920 GB on one drive and not sure what I need to do. 

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 14, 2020

do you have a perpetual license or a subscription?

 

what link are you using to download, if perpetual license?

 

if subscription, did you install the cc desktop app from here https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html and use it to install your adobe subscription and trial programs.

 

p.s. if you have trouble downloading, clear your browser's cache, try another browser or use the alternate links at the bottom of the above page. 

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