Download Issue Error 113

Forum|Forum|4 years ago
February 8, 2022
2 replies
523 views

Download error. Unable to reach Adobe servers. Check your internet connectivity and firewall settings, and then try again (Error Code: 113)

We have enabled ports 80 and 443 and disabled our malware suites so nothing will stop Creative Cloud from downloading or installing apps. What else could be causing this? Right now we are able to download other apps which tells me its more than likely on the Adobe side causing the issue. Is Adobe having service/ uptime issues currently? We're able to install InDesign but we did recieve the error twice while trying to install that app as well. Thank you.

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Timothy23061309vkqfAuthor

Participant

Our OS is running Windows 11 not sure this applies here. TLS by default is I believe already apart of Windows 11.

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Timothy23061309vkqfAuthor

Participant

Download for Photoshop stops at 12% everytime. I'm assuming that a certain service fails but I have disabled antivirus, windows is up-to-date and I just re-installed Adobe Creative Cloud. I have never seen this occur with Creative Cloud.

Peru Bob

Community Expert

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

John T Smith

Community Expert

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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