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brianp16959561
Participant
July 25, 2019
Question

Download Lightroom 5.7.1

  • July 25, 2019
  • 2 replies
  • 11411 views

I have been bouncing around adobe support trying to find out how to download lightroom 5.7.1. I purchased this on a cd a couple of years ago, and now with a new computer (without a cd drive) I am finding now that I cant download and install it.  Adobe support has been absolutely useless, with no response or meaningless emails with no assistance whatsoever, and have now closed my case with absolutely no advice, resolution or help in any way!  I think that they will only help if they think they can sell me Creative Cloud or something else, but with this experience, I would never sign up to something (like Lightroom 5.7.1) that will clearly receive no product support in the future.  Can anyone out there tell me where I can go to get a safe download of Lightroom 5.7.1 ??  Thanks

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    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 25, 2019

    Option 1 - buy an external DVD drive

    Option 2 -

    Adobe removed old links from public view https://theblog.adobe.com/changes-to-creative-cloud-download-availability

    -also read https://prodesigntools.com/adobe-limits-software-downloads.html

    IMPORTANT NOTE:

    The process below WILL NOT WORK if you have a (CS6 or earlier) serial number for an education or volume version, since the only downloads now available are the retail installers, which DO NOT work with an education or volume serial number

    Start by reading reply #10 https://forums.adobe.com/thread/2620448

    -Also read https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html

    -And https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

    -OR... Go to https://www.adobe.com/about-adobe/contact.html

    -click on the Chat bot on the bottom right hand corner of the first screen

    --the chat bot is the circle with a funny looking box with 3 dots inside

    -click on Downloading or Installing, then type Agent

    Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support

    AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well

    Ned Murphy
    Ned Murphy
    Legend
    July 25, 2019

    There is no quick and clean solution to your problem... Adobe Support holds the solution.  Download older versions of Adobe apps

    You could always try copying your disc to another media that your new machine is equipped to process.

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