Skip to main content
rebeccah65260382
Participant
November 13, 2016
Answered

Download link says "Page not found"

  • November 13, 2016
  • 3 replies
  • 1029 views

After entering my redemption code, the download link appears. After Clicking the link it directs me to a page which says "Page not found, Sorry we could not find that page". Nothing else on the page.

This topic has been closed for replies.
Correct answer rebeccah65260382

I gave up and went to Best Buy and bought external cd drive. Thanks for trying to help tho!

3 replies

rebeccah65260382
rebeccah65260382AuthorCorrect answer
Participant
November 13, 2016

I gave up and went to Best Buy and bought external cd drive. Thanks for trying to help tho!

rebeccah65260382
Participant
November 13, 2016

When I try that it says, "access denied. You do not have permission to access. Reference 18.6fe23f17.1479050039.24ab9e6" It never even gives me the opportunity to enter my serial number to anything at all.

John Waller
Community Expert
Community Expert
November 13, 2016

Which Adobe product are you trying to download? Which version? Which operating system?

rebeccah65260382
Participant
November 13, 2016

Adobe photoshop 15 on windows 10

John Waller
Community Expert
Community Expert
November 13, 2016

Try downloading from Download Photoshop Elements | 15, 14, 13, 12, 11, 10

Install then enter your serial number.