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M
marespond
Participant
November 9, 2013
Question

download o copy of photoshop

  • November 9, 2013
  • 1 reply
  • 200 views

     On 4/12/2011 I purchased a copy of photoshop CS5. It was then installed on my laptop computer. Later the laptop was damaged to the extent that the screen would no longer function. I have been able to make it work using an external monitor, however it cannot function as a portable laptop. I contacted Adobe and used their "live chat". In a lengthly conversation I was instructed to get the serial number and then deactivate "photoshop". This was done. Subsequent instructions indicated that I should download the file using Acamai. How do I do that? I need help!

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 9, 2013

    if you follow all 7 steps you can dl a trial here:  http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

    and activate with your serial.

    if you have a problem dl'g, you didn't follow all 7 steps.  the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

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