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LeMatelot56
LeMatelot56
Participating Frequently
July 13, 2015
Answered

Download of CC2015 for Existing CC applications

  • July 13, 2015
  • 2 replies
  • 667 views

I just did the download of CC2015 for my CC applications.   They are all telling me to open them except for Photoshop which is saying to start the 30 day trial.   I purchased CC in full in March 2015.

This topic has been closed for replies.
Correct answer Sheena Kaul

OK - I will try - but that seems odd.   For example, I have an email from Adobe to me on 13 July for a password change, and that came to <Removed by Moderator>

I also just signed in with the <Removed by Moderator> Adobe ID and got this screen:


Russell you will definitely receive the password reset email on your "Mac" email address as that is also a valid Adobe ID.

However, as per the merge request, you will need to Contact Customer Care

The agent can even take a remote of your machine and help you fix the update issue as well.

I really appreciate all your time and patience.

2 replies

G
GaryGough
Participant
July 13, 2015

RUBBISH - I updated to PS (2015) and lost my plugins. I now have to reinstall them. Apparently some won't work with the updated PS - THIS IS OUT OF ORDER, WHY WASN'T I WARNED! I'M Pi**ED OFF

Sheena Kaul
Sheena Kaul
Legend
July 13, 2015

Hi Russell,

Please refer to the help document below:

https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

Regards,

Sheena

LeMatelot56
LeMatelot56Author
Participating Frequently
July 13, 2015

When I open the hosts file, all I see is this:

##

# Host Database

#

# localhost is used to configure the loopback interface

# when the system is booting.  Do not change this entry.

##

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1             localhost

There is no line which says 127.0.0.1 activate.adobe.com

I am on Mac OS 10.10.3

Sheena Kaul
Sheena Kaul
Legend
July 13, 2015

Alright Russell.

Did you try all the other steps mentioned in the help document as well?

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