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hadassah143
Participant
February 15, 2016
Answered

Download of Photoshop Extended CS5, file corrupted?

  • February 15, 2016
  • 2 replies
  • 440 views

I have photoshop extended CS5. I bought a new computer, and want to download it to my new computer. The file on the Adobe download page seems to be corrupted. While it downloads, it doesn't install.

    This topic has been closed for replies.
    Correct answer Del Z

    Hi Hadassah143,

    What is the operating system of your new computer? Windows 10 and OS X 10.11 have both been known to create problems with older software like CS5. OS X 10.11 El Capitan, in particular can prompt misleading error messages due to its default security settings. To bypass this, go to security in the Apple menu, and, under the Security and Privacy General tab, change the toggle to "Anywhere". When you are finished installing, reset Gatekeeper to your preferred security setting.

    If this does not address your issue, can you provide more detail to help us troubleshoot? Are you downloading from Download Adobe Creative Suite 5 products? If so, are you getting a specific error message?

    Best,

    Del

    2 replies

    Del Z
    Del ZCorrect answer
    Participating Frequently
    February 17, 2016

    Hi Hadassah143,

    What is the operating system of your new computer? Windows 10 and OS X 10.11 have both been known to create problems with older software like CS5. OS X 10.11 El Capitan, in particular can prompt misleading error messages due to its default security settings. To bypass this, go to security in the Apple menu, and, under the Security and Privacy General tab, change the toggle to "Anywhere". When you are finished installing, reset Gatekeeper to your preferred security setting.

    If this does not address your issue, can you provide more detail to help us troubleshoot? Are you downloading from Download Adobe Creative Suite 5 products? If so, are you getting a specific error message?

    Best,

    Del

    bfc5004
    bfc5004
    Participant
    February 15, 2016

    I am having the same issue with Adobe Creative Design Standard. I have no answer or help, but hope you find some help here. adobe phone and chat support are awful.

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