Skip to main content
donnas61837837
Participant
April 12, 2015
Answered

download previously purchased product

  • April 12, 2015
  • 3 replies
  • 797 views

I purchased photoshop elements but my computer crashed. How do I download it to the new pc?

This topic is closed to new replies. Start a new post to keep the conversation going.

3 replies

John T Smith
Community Expert
Community Expert
August 7, 2020

Things have changed, you may download ONLY if you bought direct from Adobe via download
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
---as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
-if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought and lost a disc Adobe does not provide a replacement via download
-if you bought a download from a 3rd party vendor you will need to contact that vendor

 

ADDED

Once you do have a download, be sure to copy that download (and a text file with your serial number) to at least one external device... usb flash drive or backup hard drive, or write to a dvd

mandymcl0855
Participant
August 7, 2020

thanks, what about elements 2018