download problem

That's a very helpful links page. I do not feel at all needy to have people follow my advice over others, but I would emphasize some points re support processes in general, 1. people having these issues may have unexplained (unknown) complications, 2. they may dig themselves a deeper hole overlooking the obvious when guided to fix a thing themselves, 3. lacking a human guide, when they solve an issue they learn nothing about WHY the problem occurred. 4. Two hours with support is absolutely nothing in the grand scheme of using this remarkable software. 5. a confused user should avoid chat support like the plague, you simply cannot write up what you are thinking with anything near the clarity to which it can be spoken.

For these reasons; complexity, self entanglement, education, it is particularly useful to call an Adobe phone support team member at least once in your user experience, if only to experience how good they are and know you have them behind you. The user should be prepared to use his speakerphone function and have a cup of coffee, they should be ready to sit for a long while, and they should make sure they ask all the questions they can think of during the process to learn as much as possible.

The very fact that you can take a few hours time of an expert's time for free is remarkable support. I was in intense conversation with my Adobe support person for a couple hours, and it was very worthwhile. While the website is sketchy, the Cloud app is dismaying in how poorly it is designed, the phone support is spot on and I do thank all the workers who make it happen.