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K
kayrahanim
Participant
December 11, 2018
Question

Download Problem

  • December 11, 2018
  • 1 reply
  • 188 views

Hi guys!
On November 28, I purchased the Creative Cloud product.(All apps) But, i can'ı update my creative cloud application and i can't install programs. Error code: 117.

I check my iMac Settings. And i check all forums, and internet proxy. I couldn't find any problems. I reset my computer and i use helper program; adobe cleaner. but I still haven't reached a solution. I do not get any support for live I live in Turkey. I've been a victim for not using my practice for a while. Anybody help?

Sorry my language; but i use translator.

TY!

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 11, 2018

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

[moved from Adobe Creative Cloud to Creative Cloud Download & Install]

K
kayrahanimAuthor
Participant
December 11, 2018

Unfortunately it was not useful.

K
kayrahanimAuthor
Participant
December 12, 2018

up.

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