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billyp88519802
Inspiring
November 11, 2019
Question

Download problems (Error 113)

  • November 11, 2019
  • 1 reply
  • 703 views

I have successfully downloaded most of the programs in the Creative Cloud but others defy me. For some reason Indesign, Dimension, Bridge, Muse and a couple of others will download to a certain point and then stop. I have stopped everything else on my computer from downloading leaving the Creative Cloud the full bandwith, I have restarted Creative cloud, I have rebooted my computer but nothing seems to work. One thing I have noticed is that they all stop downloading at the same percentage every time, such as: Indesign stops at 30%, Dimension at 37%, Muse at 42% and so on. I am at a loss on how to continue. Is there another way to download these programs outside the Creative Cloud app? I have no problem downloading anything else.

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    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 11, 2019

    Billypage, sorry that you are facing problems downloading InDesign, Dimension, Bridge, and Muse.  Please check the install logs to determine why the installation is getting stuck.  Information on how to locate and review the logs can be found at  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

     

    Please update this public forum discussion, once you have located the error.

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    billyp88519802Author
    Inspiring
    November 11, 2019

    I checked the log and discovered one reocuring error which calls for me to uninstall the Creative Cloud app and reinstall. When I did this Muse no longer shows up as an available download, but everything else seems OK at this point. It is just a slow download is there anyway to speed it up?

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 11, 2019

    Billypage, which error did you discover within the log file?  Once I know the error, I will have a better understanding of why you are seeing slow performance.

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