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Question

Hi!!

I am Ray Cho..

My Korean full name is CHO(family name) HYUNGRAE.

My email address(id) is <email address removed>

I have already paid the fee to download and install Adobe DC.

But in the course of downloading there was message " the process can not be going on".. and stopped.

I want to ask your help..

My phone number is <phone number removed>

Email is same as I wrote above..

Have a good time!!

kglad · Answer

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

if that results in the same error, try a different browser and the same link.

if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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