Download Update Problem

Question

Hi,I am currently running Adobe Creative Cloud with After Effects CC 2015.3 with no problems.All 2017 updates installed properly except After Effects 2017.I tried numerous times but I always get this message."Update fehlgeschlagen. Die heruntergeladene Datei ist vermutlich beschädigt. Bitte wiederholen sie den Download."Exit Code: 117-------------------------------------- Summary --------------------------------------- 2 fatal error(s), 0 error(s), 0 warnings(s)FATAL: Fatal Error '117' occurred while downloadFATAL: Error occurred in download of package (Name: AdobeAfterEffects14AllTrial Version: 14.0.1.5). Error code: '117'-------------------------------------------------------------------------------------Can you please help me?Heinz

Uli Grimm · Answer

I had the UPC-technicians work on the issue but "all of a sudden" there is no issue anymore.

With the After Effects update (14.1) as off January 18th installing through CC cloud works without any problems like it used to.

So I have the impression that it was a pure After Effects problem ! Why would the new update work and the previous not.

At least Adobe could have admitted that they have a problem and not blame others !

I have been working on this for more than 3 months now and Adobe took a lot of time from me.

As a professional this means a lot of money !!!!

I do not expect Adobe to say sorry but please do not take us as "stupid users" in future as you always did in the past.

Regards,

Uli

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded