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D
DDBQ
Participant
March 10, 2013
Question

Download using a product key from a purchased product from the store.

  • March 10, 2013
  • 2 replies
  • 2163 views

I purchased the Adobe elements to use on my desktop. I downloaded it and it is installed however I just purchased MacBook Air and I want to install the program onto this computer. This computer does not have a disk drive. I was told that I should be able to download most programs an use the product key from the box however I do not see that option for the Adobe Elements. I downloaded the trial version in hopes of being able to convert it using my product key. Does anyone have any words of wisdom that will help me to resolve this issue?

Thanks in advance!

This topic has been closed for replies.

2 replies

S
Adobe Employee
ShefaliG
Adobe Employee
March 11, 2013

Serialnumbers of Elements 11 (PSE/PRE) are platform independent and support  upto 2 activations per serial number.

So, if you're using the license on your desktop (win), you can still use the same serial key on your mac machine. Please install the trial version and on launch you'd get a prompt to enter your serial number or continue in trial. Please provide your serial number there and complete the wizrds by clicking next and here you go, your elements product on mac is licensed too.

thanks

Ned Murphy
Ned Murphy
Legend
March 11, 2013

Is your desktop also a Mac?  I believe licenses for whichever Elements software you are refering to are platform specific.  So if they both are Mac machines, have you tried installing on the MacBook Air and encountered a problem doing so?

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