Skip to main content
Participant
January 20, 2019
Answered

Download von Photoshop kommt nicht über 7%

  • January 20, 2019
  • 1 reply
  • 213 views

Hallo zusammen. Wer kann mir helfen. Ich hatte eine Anzeige für ein Update von Photoshop. Nachdem mehrere Versuche fehlschlugen, deinstallierte ich kurzerhand Photoshop und wollte neu installieren. Auch das schlug fehl. Nun habe ich alles gelöscht und das Cleaner Tool laufen lassen. Bei dem Versuch alles neu zu installieren, bleibt der Download jedes Mal hängen. Auf der Platte sind 800 GB frei, DSL läuft.....also, was könnte der Fehler sein. Vielen Dank im Voraus, Bernd

This topic has been closed for replies.
Correct answer kglad

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 21, 2019

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials