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aubreyn39480500
aubreyn39480500
Participating Frequently
August 24, 2016
Answered

Downloaded AE 13.8 but it won't open. Anyone know why?

  • August 24, 2016
  • 1 reply
  • 455 views

I just keep getting this error message-

Anyone know what this means? Also the old version of AE CC still shows up in my App folder, unlike all the other apps I recently updated.

    This topic has been closed for replies.
    Correct answer Atul_Saini

    I'm sorry but nothing seems to be working anymore.

    I downloaded the uninstaller and uninstalled the CC app, downloaded a new installer,  double clicked the installer it says "downloading creative cloud app" then the window disappears and nothing happens. Nothing opens, the app doesn't show up anywhere, no error message.

    Up until the other day I had had zero problems with any of these apps.


    Hi Aaubreyn39480500,

    As you have tried the basic steps for "Exit Code: 123" and now Creative Cloud app is disappearing while downloading. I would request you to check the gatekeeper settings and select "Anywhere" option  which is  found at this path "Apple menu > System Preferences… > Security & Privacy > General" under the header "Allow applications downloaded from:"

    Let me know if this helps.

    Thanks.

    1 reply

    Mylenium
    Mylenium
    Legend
    August 25, 2016

    Fix your folder permissions and reinstall the program.

    Mylenium

    aubreyn39480500
    aubreyn39480500Author
    Participating Frequently
    August 25, 2016

    Thanks but I already tried that. Is there something I'm missing? I followed the apple support directions to verify and repair disk permissions and it still didn't fix the problem. Not only that but I uninstalled AE so I could try again and when I tried to download it I get a download error. I tried updating two other apps and got the same download error. Seems to have made things worse.

    Sorry but I've never run into this before. I only just started subscribing to CC and it's not going so well.

    Szalam
    Community Expert
    SzalamCommunity Expert
    Community Expert
    August 25, 2016

    What are the error messages that you are getting?

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