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draydenw66428586
draydenw66428586
Participant
November 18, 2015
Answered

Downloaded CC on second computer but all apps say "Try" instead of "Install"

  • November 18, 2015
  • 2 replies
  • 683 views

I have searched everywhere for a solution with no luck.

I tried signing out/in

I tried uninstalling/reinstalling

I tried Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications This page and follow the steps to only find my computer passes all of them and didn't provide a solution

Nothing seems to let me just install them with my subscription.

This topic has been closed for replies.
Correct answer Anupriya Khare

drayden.w@gmail.com


I don't find any product associated with this email.Please contact Adobe Support on Contact Customer Care

2 replies

J
jcrestphoto
Participant
November 21, 2015

I'm having the same issue!

Anupriya Khare
Anupriya Khare
Participating Frequently
November 18, 2015

Please refer to the links below.

Also please ensure that you are using the right adobe ID to sign in.

Hope this will help you.

Regards,

Anupriya Khare

draydenw66428586
draydenw66428586Author
Participant
November 18, 2015

No luck.

I was not able to follow:

Solution 2: Reset the hosts file


Creative Cloud applications unexpectedly revert to trial mode | CCM, CS6



It's a brand new computer that im trying to get my Adobe CC products to work on. I'm not sure if that might have to do with not being able to locate the host files to rest them (New Windows 10).

When I run  %systemroot% \system32\drivers\etc as it suggests, it just takes me to my " OS (C:) > Windows " folder and there is nothing about host files.

Is there a possible way to deactivate my subscription and re subscribe on the new computer without much hassle?

Anupriya Khare
Anupriya Khare
Participating Frequently
November 19, 2015

Please go to the location C:\Windows\System32\drivers\etc and look for hosts file and then delete the adobe entries if present.

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