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Known Participant
July 25, 2023
Question

Downloaded Softwares doesnt show as downloaded

  • July 25, 2023
  • 3 replies
  • 374 views

I wanted to change my CC's langauge a while ago. After I changed, in the CC app my programs appeared to be not downloaded, even though they are.

 

For example; After Effects appears to be as downloadable and is not downloaded at the moment, but it is downloaded in my PC and I can use it freely. It applies for every other CC program in my PC.

Need solution because i cant uninstall the programs. Because they are not shown as downloaded so there is nothing to uninstall for for CC.

 

PS: in the pictures, "Yükle" means "Download" 

This topic has been closed for replies.

3 replies

Shivangi_Gupta
Community Manager
Community Manager
July 31, 2023

Hey there,

Did you succeed in getting the issue sorted? We're just chiming in to see if you still need help.

 

Tibet SAuthor
Known Participant
August 2, 2023

No, it's still same. I tried to sign out and sign in and its same. It probably seems like i need to install over the already existing ones. Very weird.

kglad
Community Expert
Community Expert
August 2, 2023

@Tibet S 

 

again, reinstall over the current installations to retore the uninstall option.

Shivangi_Gupta
Community Manager
Community Manager
July 25, 2023

Hi there,

This does not sound ideal. Did you try signing out and then signing back in to the Creative Cloud desktop application?

Let us know.

Regards,

Shivangi

kglad
Community Expert
Community Expert
July 25, 2023

reinstall over the current installations to retore the uninstall option.