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bobr5335735
Participant
August 13, 2017
Answered

Downloaded the new version of Creative Suite 3 and it does not work

  • August 13, 2017
  • 2 replies
  • 2164 views

My wife has Creative Suite 3 Design Premium. She kept getting the message to re-activate Photoshop when she was in it. I looked at and saw the info that the activation servers were no longer supported so she got the "no internet connection" message. I found and followed the steps to get a new activation (serial) number and to download the Akamai Netsession and the other two files to reinstall this "no activation required version" which of course took forever on our slow connection. I then did the steps today to uninstall the Creative Suite 3 components. I then executed the Akamai exe and then the other two files for Windows I downloaded. It said it installed all the components and the checkmarks were green and said it needed to do a restart. I did restart.  When I start Photoshop.exe it gave the same message " need to re-activate" and then no internet connection. I looked at the actual .exe file. There are many folders that showed a creation date of today (8/12/17), but the Photoshop.exe shows a creation date back in 2007 when she bought the software. I certainly would have thought it would have a created a photoshop.exe file with today's date. I searched the entire computer to see if there is another photoshop.exe somewhere. There isn't. It also never asked me for the new serial number I got from the adobe website. It's pretty frustrating to spend hours downloading, then running an install and it showing that apparently it worked to be right back where I started at yesterday. I'm real tired of searching your forums to try to find an answer to this so I'm sending this message to see if Adobe knows why this happened and what I should do. Signed --- Frustrated!

    This topic has been closed for replies.
    Correct answer kglad

    uninstall everything cs3 using the control panel

    clean per Use the Creative Cloud Cleaner Tool to solve installation problems

    restart your computer

    reinstall the cs3 from here Activation or connection error when starting CS3 or Acrobat 8

    if that fails, try this solution posted by another cs3 user:

    Removing the cache.db file from the following folder seems to have gotten rid of the Activation countdown for me. (didn't even uninstall the new non-activation installation of CS3)

    Program Files (x86)/Common Files/Adobe/Adobe PCD/cache/

    After removal, i started Photoshop and it requested a serial number. I entered the new serial number generated from my original CS3 serial number from the Adobe site. Obtain a new serial number | CS3, CS4

    Next popped up the Registration screen, I selected Never Register. Closed and rebooted. Opened up my installed CS3 apps and they worked just fine with no activation screen popping up. Checked the folder location above, a new cache.db had been created.

    I do not have any other Adobe applications on my computer besides the CS3 applications, so can not speak to the impact on other Adobe applications.

    [moved from Creative Cloud Download & Install to Downloading, Installing, Setting Up]

    2 replies

    August 16, 2017

    Smart Max 4.0

    Android 5.1

    kglad
    Community Expert
    Community Expert
    August 16, 2017

    ?

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 13, 2017

    uninstall everything cs3 using the control panel

    clean per Use the Creative Cloud Cleaner Tool to solve installation problems

    restart your computer

    reinstall the cs3 from here Activation or connection error when starting CS3 or Acrobat 8

    if that fails, try this solution posted by another cs3 user:

    Removing the cache.db file from the following folder seems to have gotten rid of the Activation countdown for me. (didn't even uninstall the new non-activation installation of CS3)

    Program Files (x86)/Common Files/Adobe/Adobe PCD/cache/

    After removal, i started Photoshop and it requested a serial number. I entered the new serial number generated from my original CS3 serial number from the Adobe site. Obtain a new serial number | CS3, CS4

    Next popped up the Registration screen, I selected Never Register. Closed and rebooted. Opened up my installed CS3 apps and they worked just fine with no activation screen popping up. Checked the folder location above, a new cache.db had been created.

    I do not have any other Adobe applications on my computer besides the CS3 applications, so can not speak to the impact on other Adobe applications.

    [moved from Creative Cloud Download & Install to Downloading, Installing, Setting Up]

    bobr5335735
    Participant
    August 13, 2017

    I will give these a try. Thank you!

    kglad
    Community Expert
    Community Expert
    August 13, 2017

    you're welcome.