Downloaded tryal version, it expired, I paid and nothing

Forum|Forum|8 years ago
October 12, 2017
2 replies
235 views

Everytime I launch the After Effects after I paid, it says the trial expired and sends me to the same page where I previously paid for the monthly fee. And start over again.

Creative Cloud

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Correct answer John T Smith

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If that doesn't work

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - https://helpx.adobe.com/contact/support.html

Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

pepep22044095Author

Participant

Thanks for the answer. However I've tried everything suggested and still can't run the app, it says after effects is active in my account but I cant run it even though I paid for it. Very discouraging to try anything from Adobe.

John T Smith

Correct answer

Community Expert