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November 28, 2017
Answered

downloading Acrobat under a different account without logging out?

  • November 28, 2017
  • 1 reply
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Hi

I just got a new laptop and have to reinstall all of my Adobe programs. For some reason I have everything under one email address and Adobe Acrobat under another. Adobe won't allow me to switch that application to the account where all the other Adobe apps reside. Now I don't know how to download the Acrobat DC app that's under the 2nd account. I have to log out of my principal account but then I get an alert screen message saying that I will lose access to all of my apps: Photoshop, Lightroom, etc.

How to go about this???? I need Acrobat on my new system. I don't remember anymore how I set this up in my older laptop.

Please help. Your input is greatly appreciated.

Thanks in advance.

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Correct answer kglad

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 28, 2017

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html