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Participant
April 3, 2014
Question

Downloading an update to MUSE. Asked me to unistall. I did then upon reinstall see message

  • April 3, 2014
  • 1 reply
  • 253 views

Exit Code: 7

Please see specific errors below for troubleshooting. For example,  ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

----------- Payload: Adobe Muse 7.2.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673} -----------

ERROR: Third party payload installer InstallAdobeMuse.exe failed with exit code: 7

-----------------------------------------------------------------------------------

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1 reply

Jeffrey_A_Wright
Legend
April 3, 2014

Ellivalle you will need to review your installation logs in more detail to determine where you are facing a file permission failure.  Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret your installation log files.

Also for information on how to adjust your compromised file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.