Downloading Apps

Forum|Forum|5 years ago
December 12, 2020
2 replies
205 views

Hello,

I currently have a windows 10 system running on Build 16299 and its x64 bit. I do not understand why some applications are not able to be downloaded. Illustrator is the one I want specifically but im not able to download becuase it says "Not Compatible" where the download button should be.

Thanks.

This topic has been closed for replies.

T

Test Screen Name

Legend

Why - and indeed how - do you run such an old, old version of Windows? You have to go to a lot of trouble to turn off updates in Windows.

C

Carlos5FDAAuthor

Participant

Thank you so much! This was so helpful!!

AxelMatt

Community Expert

Your Windows version is to old. Your running on Windows 10 1709. For Adobe Creative cloud apps you need newer versions. It's differs form app to app, ex. for Photoshop you need 1809 or higher.

Please check the system requirements: Adobe Creative Cloud system requirements

BTW: Your windows version doesn't been supported by Microsoft. It means, you get no more security patches and other updates. You have a high risk if your computer is connected to the internet. I'll recommend an update to the latest Windows build 20H2.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

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