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Xentaur
Participating Frequently
July 6, 2013
Answered

Downloading apps on Mac OS X 10.8.4 with Creative Cloud App Causes Destructive Feedback on Firewall

  • July 6, 2013
  • 1 reply
  • 1133 views

Okay, here's the network profile, workstation profile, and symptoms of the problem.

Site Profile
Network

Asymmetrical 22 Mbit inbound / 2 Mbit outbound DSL terminated by a RFC 1483 Bridge into a pfSense 2.0.3-RELEASE (amd64) Firewall

Hardware profile of firewall: INTEL CPU: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz (3292.54-MHz K8-class CPU)

INTEL Motherboard: INTEL DH61CR

Motherboard Native Network Adapter: <Intel(R) PRO/1000 Network Connection 7.3.2> to LAN Network at MTU 1200 (MTU accommodates IPSEC tunnel overhead)

PCIe Network Adapter: <RealTek 8169/8169S/8169SB(L)/8110S/8110SB(L) Gigabit Ethernet> to WAN Network at MTU 1500

Workstation

MacBook Pro 17", Mac OS X 10.8.4

Connected to network by CAT6e Ethernet cable to 8-port 16Gbit-fabric Gigabit Switch

Internal 512GB SSD with Trim Enabled

SYMPTOM

Under normal conditions, with network under diagnostic constraint, inbound traffic on WAN is within 10% tolerance with outbound tranffic on LAN

In effect, under every circumstance if the inbound traffic on WAN is 1 Mbit, then the outbound traffic on LAN is 0.9 to 1.1 Mbit

When software is selected to be installed in the Creative Cloud Application [Version 2.0.0.183 (2.0.0.183)] the inbound traffic on the WAN instantly shoots to 22Mbit, while the outbound traffic on LAN remains at 1Mbit. This behaviour can be repeatedly demonstrated by stopping and starting the download and installation of software in the Creative Cloud Applicaiton.

Removal of all proxy and IPSEC functionality on the pfSense Firewall does not change this behaviour.

As well, it took two days with a completely crippled network to get Photoshop CC installed at a few percent per hour.

While the CC App is downloading, pages fail to load and IMAP connections are dropped. Once again completely diagnostically isolated to only while the CC App is downloading.

It took over a week to figure out what was killing our network, I have extensively diagnosed this problem and can say with certainty that CC App is the culprit.

Can anyone see any reason why this network configuration should be so problematic for downloading and installing CC applications?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Kirk I would recommend reviewing the Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html

1 reply

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
July 6, 2013

Kirk I would recommend reviewing the Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html

Xentaur
XentaurAuthor
Participating Frequently
July 7, 2013

I'll have a look, but after perusing the Enterprise Deployment section, there didn't seem to be much provision for CC, mostly CS6. I'll post here later.

Jeffrey_A_Wright
Legend
July 7, 2013

Kirk in specific you will want to review the Adobe Creative Cloud Service Access Documentation for IT section.  There is also an individual article for Controling service access within that section.