Skip to main content
L
Lightsaber17
Participant
March 30, 2014
Answered

Downloading CC

  • March 30, 2014
  • 1 reply
  • 514 views

I keep getting error messages and the program closes. What do I do?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Lightsaber17 I would recommend following the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 31, 2014

Lightsaber17 what Adobe CC application is closing?  Do you receive a specific error message?  Which operating system are you using?

L
Lightsaber17Author
Participant
April 3, 2014

I am using Internet Explorer 8. When I try to update the Creative Cloud it starts but then shuts down (or it says there is an update even though I am already in the process, and if I click on cancel it closes and if I click on update it starts to run and then shuts down).

Somewhat frustrating. I had a problem once before and had to delete a plugin but can't remember which one. Can you offer advice?

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
April 3, 2014

Lightsaber17 I would recommend following the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices