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Participating Frequently
June 3, 2015
Answered

Downloading creative cloud desktop

  • June 3, 2015
  • 1 reply
  • 783 views

This has been goin on for hours now, what should i do?

ps: already tried to restart many times

This topic has been closed for replies.
Correct answer Govardhan.V


1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

2)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accord i on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleane r Tool.zip

3)

Click on the below link and download Adobe Application Manager and install the same .

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

Once the installation process is completed, installation box will disappear.

Then open " Applications" folder and locate Adobe Application Manager launch icon and double click on it and update.

It should get updated to Adobe Creative Cloud application .

1 reply

kglad
Community Expert
Community Expert
June 3, 2015
Participating Frequently
June 4, 2015

its still not working

Participating Frequently
June 8, 2015

what happens after cleaning and restarting your download?


still the same