Downloading Creative Cloud to new MAC without creating new User

Forum|Forum|3 years ago
September 11, 2022
1 reply
493 views

Having trouble transferring Creative Cloud to new MAC. I am the only User/computer on the account. It givee me the Error 1 code, which requires you to create a new User on the account. It doesn't make sense that I need to create and login to a separate User on my computer to use Creative Suite. I simply want to transfer my one User to the new MAC. How can I do that?

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Correct answer johnm82806023

Finally got this resolved with a phone call to Adobe. There was a different area to download the vesrion for M1 chip. But even after that, they needed to work remotely to resolve other issues tro get software installed.

John T Smith

Community Expert

You don't transfer, you do a fresh install after you sign OUT on your old computer

When you have a subscription
-sign in to your account with your ID and password
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

johnm82806023Author

Inspiring

Thank you for your help, unfortunately that didn't work.

I SIGNED OUT of Creative Cloud on the old MAC and still receiving the Error 1 message when trying to install Creative Cloud on the new MAC. Error 1 message only gives me the option to add a new User.

johnm82806023AuthorCorrect answer

Inspiring

Finally got this resolved with a phone call to Adobe. There was a different area to download the vesrion for M1 chip. But even after that, they needed to work remotely to resolve other issues tro get software installed.

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