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Sarah5ED8
Participant
December 28, 2020
Question

downloading free trial

  • December 28, 2020
  • 2 replies
  • 161 views

Hi

I am having trouble installing 7 day free trial. Is my user name my name that comes up on adobe account or my email - and is the password the one from adobe account or something else? thank you - I just cannot get passed the username and password to finalise the installation.

 

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 28, 2020

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
December 28, 2020

Try the email/password you used to login to post this. It will work

-Manan

-Manan
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