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S
soviphou
Participant
August 22, 2017
Answered

Downloading hangs

  • August 22, 2017
  • 2 replies
  • 334 views

I want to install After Effect, but It never successfully download and install it. It stuck at a certain number (around 20 to 30%) like shown in the picture.

how to solve this? please.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Soviphou what error messages do you see in the install log when you attempt to install After Effects CC 2017 on Windows?  What version of Windows are you installing Premiere Pro CC 2017 on?

For information on how to locate the install log see Creative Cloud download and install errors Soviphou.  Please post any specific errors you discover to this discussion.

2 replies

Kanikas
Kanikas
Legend
August 22, 2017

Moving to Creative Cloud Download & Install​

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
August 22, 2017

Try a different browser.

Does your computer meet the minimum requirements?

After Effects System Requirements

S
soviphouAuthor
Participant
August 22, 2017

Yes. My computer meet the requirement.

I used creative cloud to install those software. Photoshop, Illustrator and Premiere Pro can be downloaded and installed but only After Effect struck at 29%.

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
August 22, 2017

Soviphou what error messages do you see in the install log when you attempt to install After Effects CC 2017 on Windows?  What version of Windows are you installing Premiere Pro CC 2017 on?

For information on how to locate the install log see Creative Cloud download and install errors Soviphou.  Please post any specific errors you discover to this discussion.

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