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Participant
July 6, 2021
Question

downloading Master Collection

  • July 6, 2021
  • 2 replies
  • 8833 views

I purchased the Adobe Master Collection two years ago. I would like to download it onto a second computer. I went to my "products" page, hit "download," unzipped the file, and hit "set-up.exe." I then got a message saying that it failed to initialize, possibly due to a missing file. The message then says to download Adobe Support Advisor to detect the problem. Ihit the link, which brings me to the "Adobe Help Center," which has no mention of Adobe Support Advisor. How do I fix this?

2 replies

Nancy OShea
Community Expert
Community Expert
July 7, 2021
quote

I purchased the Adobe Master Collection two years ago.

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@dpl456,

From whom did you purchase?  I ask because CS6 hasn't been sold legally in any country since Jan. 2017.  Are you sure it's a legitimate license?  The Internet is rife with cracked & malware infected versions that can be found on 3rd party & auction sites.

https://helpx.adobe.com/genuine/faq.html

 

NOTE:  The trial downloaders on ProDesign Tools site may not work with Student/Teacher or Volume licensed editions.  CS6 is discontinued & unsupported.  Use at your own risk.

 

Nancy O'Shea— Product User & Community Expert
AxelMatt
Community Expert
Community Expert
July 6, 2021

Which version of the Adobe Master Collection do you use?

If it's CS6 goto here: Download Adobe CS6 Trials: Direct Links (no Assistant or Manager) | ProDesignTools

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
dpl456Author
Participant
July 6, 2021

I use CS6. In the link you posted, I don't see how to permanently download CS6 without buying it again (it is not even clear that I can buy it). I just want to install what I already own on another computer.

Peru Bob
Community Expert
Community Expert
July 6, 2021

Download it, install it, and enter your serial number to activate it.