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Participant
March 25, 2017
Answered

Downloading newly purchased Elements 15

  • March 25, 2017
  • 2 replies
  • 197 views

I am having problems downloading the Elements 15 in accordance with the emailed instructions,

Logged on to myaccount. Found my order. clicked on the order. clickrd onto the item opened the blue highlited file.

this opened the binary file which i saved to my downloads. opened the file in downloads. Message says i do not have a APP to open this file. Help what app do i need?

    This topic has been closed for replies.
    Correct answer kglad

    do you have windows or mac?  download the correct file that matches your os.

    if you think you did, attach a screenshot showing the download file's name, size and extension.

    Downloadable installation files available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

    [moved from Installing, Updating, & Subscribing to Acrobat to Downloading, Installing, Setting Up]

    2 replies

    Participant
    March 27, 2017

    i have windows 10, screenshots of files and notice whin i try to open binary file!

    kglad
    Community Expert
    Community Expert
    March 27, 2017

    i can't see the file you selected, but in the lower left it says 0 bytes.  ie, you didn't download a file.

    retry downloading.  if the problem persists use a different browser.

    and again, if you think you did, attach a screenshot showing the download file's name, size and extension.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    March 25, 2017

    do you have windows or mac?  download the correct file that matches your os.

    if you think you did, attach a screenshot showing the download file's name, size and extension.

    Downloadable installation files available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

    [moved from Installing, Updating, & Subscribing to Acrobat to Downloading, Installing, Setting Up]