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Participant
January 3, 2025
Question

Downloading of adobe apps not working

Hi all!

I justed got an adobe account, got a subscription and wanted to start downloading the apps. For some reason none of them can be downloaded, not even creative cloud, when I click on the download botton, it takes me to a site which says that the site is not working and I should try later. 

I have been trying the whole day with multiple browsers and nothing works.

Can anyone please help me?

 

Thanks in advance,

Sara

2 replies

kglad
Community Expert
Community Expert
January 3, 2025

make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Jeffrey_A_Wright
Legend
January 3, 2025

Sara, I am sorry, but I don't see any active memberships or subscriptions under the account you used to post to this public discussion forum.

 

Did your school provide you with an Adobe account? ^JW

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