Skip to main content
A
Anonymous
February 8, 2012
Question

Downloading Photoshop Elements 10 trial

  • February 8, 2012
  • 2 replies
  • 1842 views

I've been trying to download this trial all day, whenever I click download, the Download Assistant downloads, but then nothing else happens, it doens't run.  Even when I click "run" it does nothing.  I have uninstalled the assistant and reinstalled several times, used both Mozilla and IE.  How can I download this software?

      This topic has been closed for replies.

      2 replies

      M
      morshinskii
      Participant
      December 10, 2020

      You need to use Google chrome, or if you are using mozilla then try downloading in incognito mode it worked for me, there are many reasons why that could happen, but most of the incognito mode fixes it.

      Preran
      Preran
      Legend
      February 9, 2012

      Copying a solution from this page : (http://kb2.adobe.com/cps/898/cpsid_89867.html)

      Solution 6

      If nothing happens when you click the Download button and the Sign In dialog box doesn't appear, start the ADA and sign in again.

      1. Start the Adobe Download Assistant.
      2. Sign in with your Adobe ID and password.
      3. After you click Sign In, the download should start immediately.

      If this doesn't help, open the page http://kb2.adobe.com/cps/898/cpsid_89867.html, and look for other solutions. This document is chat enabled, and when a customer support person is available, a chat window appears using which you can work with the customer support person to resolve your problem.    

      A
      Anonymous
      February 9, 2012

      As I said previously, the download assistant will not run.  Start/run same thing, that is the problem, if I could get it to start I wouldn't have a problem

      Jeffrey_A_Wright
      Jeffrey_A_Wright
      Legend
      February 9, 2012

      Does it launch but not begin the process of downloading?  What type of network are you using?  What security software are you using does it include a software firewall?  I would recommend confirming that your software firewall is allowing Adobe Download Assistant to connect to the internet.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices