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Downloading photoshop elements help

Forum|Forum|11 years ago
April 17, 2015
2 replies
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I accidentally purchased the windows version and I have a mac. I thought I clicked to download for mac while making the purchase and I didn't notice until I tried to download it. Is there a way for me to switch it to the mac version? Or return it? Thank you.

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Correct answer Atul_Saini

Hi Julie,

Kindly contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp

If you are unable to use chat option kindly try below mentioned steps.

Try different browser.
Delete cookies and cache

If the problem still persists Kindly revert with the below mentioned information.

OS version:
Browser Version:

You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Thanks,

Atul Saini

Legend

Some products can use the same serial number or Adobe ID on both platforms. To make sure Contact Customer Care.

Atul_SainiCorrect answer

Legend

Hi Julie,

Kindly contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp

If you are unable to use chat option kindly try below mentioned steps.

Try different browser.
Delete cookies and cache

If the problem still persists Kindly revert with the below mentioned information.

OS version:
Browser Version:

You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Thanks,

Atul Saini