Downloading Photoshop & Premiere Elements 2019

Forum|Forum|7 years ago
October 30, 2018
3 replies
6467 views

I have just purchased Photoshop & Premiere Elements 2019 and when I try to download via internet I receive download failed - restart required

This topic has been closed for replies.

Correct answer Bani Verma

Bani & Jeff,

I apologise for my lack of knowledge however what do you mean by PDApp …… I tried the links you suggested however when I open the page I do not understand what I need to do next.

Any guidance would be appreciated.

Kind regards

Bryan

Hi Bryan,

PDApp is a log file created which includes the information related to installation, hence if there are error occurring while installation then they will be listed in the PDApp/log, to know how to locate it and read to find the errors please go through the following help document: Troubleshoot Adobe Creative Cloud install issues with log files.

Let us know if this helps.

bryanw7739372Author

Participating Frequently

Jeff,

Thanks ..... I will try your suggestion.

Kind regards

bryanw7739372Author

Participating Frequently

I have managed to download Adobe Photoshop Elements 2019 & Premiere Elements 2019 however when I try and open Video Editor or Photo Editor it asks me for a Serial Number however cannot find this number. The program does work on the '30 day Trial Version'.

I have the Redemption Code but do not know how to get Serial Number.

Can anyone advise ….. thanks

Bani Verma

Community Manager

Hi Bryan, you can find your serial number under your Adobe account, to know how to locate it please refer to the following help document: Find your serial number.

Let us know if you have any more queries.

bryanw7739372Author

Participating Frequently

Bani & Jeff,

Thanks for your responses however the Serial Number in my Adobe Account is still from an old 2008 Photoshop & Premiere Elements version which was on an old computer a long time ago and it does not accept this number in the 2019 version.

Any suggestions would be helpful.

Thanks.