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Rachael_Davies
Participant
April 4, 2013
Answered

Downloading Photoshop with Creative Cloud...

  • April 4, 2013
  • 2 replies
  • 1247 views

I am trying to download Photoshop CS6 with Creative Cloud, after purchasing Creative Cloud full version. However, when it takes me to Adobe Manager it says Photoshop is 'up to date' and doesn't allow me to click the 'install' option as the others. I have downloaded and carried out a 30 day trial on Photoshop CS6 previously, so don't know if this has affected installation. I am also unsure if I am properly connected with the Creative Cloud, after purchasing Creative Cloud on Tuesday 2nd April. As when I go to order status it states it is shipped and with 'download' option, which takes me to the Adobe Manager, where I then face the problem stated above.

Please advise how I can resolve this issue and download/ install the full Photoshop CS6 version onto my Mac. 

Thanks,

Rachael

This topic has been closed for replies.
Correct answer Romsinha-9KMEUt

Hi Rachael Davies,

Please follow the kb: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html .

Regards,

Romit Sinha

2 replies

Romsinha-9KMEUt
Adobe Employee
Romsinha-9KMEUtCorrect answer
Adobe Employee
September 13, 2013

Hi Rachael Davies,

Please follow the kb: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html .

Regards,

Romit Sinha

R
Rachael_DaviesAuthor
Participant
September 13, 2013

Hi, Thanks for your help on this. Think I'm all sorted with this now. Cheers

M
mnashp
Participating Frequently
September 12, 2013

i have this EXACT SAME PROBLEM. Have you heard from anyone or found a solution otherwise?

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